Here for you
Customer Care
A question about your order? A little help choosing a find? Start here.
Need help with an order?
For tracking, open the order-status link in your confirmation email. If something looks wrong or you need help, send us your order number and what happened.
Get order helpBought it on Whatnot? Open our Whatnot profile and message us there about that order.
Store policies
Contact Pop Finds LI
Let’s help with your find
Prefer email? popfindsli@gmail.com
Purchased on Whatnot? Message us through Whatnot about that order.
Pop Finds LI customer care
Frequently asked questions
Questions about a find or an order? We’re here to help.
Send us a messageHow do I get help with my order?
Send us your order number, the email used at checkout, and a description of what you need help with. For purchases made on Whatnot, message us through Whatnot so your request stays with that order.
Where is my order?
Check your shipping confirmation for tracking information. If tracking is missing or hasn’t updated, contact us with your order number.
When will my order arrive?
Check the item’s delivery information and the shipping options at checkout. Processing time is the time before dispatch. Carrier transit time starts after shipment.
What if an item arrives damaged or incorrect?
Contact us with your order number and tell us what happened. Keep the item and packaging while we review your request. We’ll explain the next steps and request photos if needed.
How do I request a return?
Contact us before sending an item back so we can provide the correct return instructions and address.
Can I change or cancel an order?
Contact us as soon as possible with your order number and requested change. Changes depend on whether the order has already been processed or shipped.
Can I choose what is inside a blind box?
Read the listing before purchasing. A sealed blind box contains an unknown item unless the listing explicitly identifies the contents. An assortment does not guarantee a particular character or a complete set unless stated.
Do Whatnot rewards apply here?
The badges displayed on our site belong to our Whatnot rewards program. View your progress and available benefits in Whatnot. They do not automatically apply to website purchases.
Family. Fun. Finds.
About our family
We’re a family of collectors who love the thrill of finding something fun.
I’m Christine and I’m all about squishies. My husband, Mike, is the card guy. Our daughter, Elle, loves blind boxes and surprises, so you’ll never know what she’s bringing to the table.
Our shows are about more than buying collectibles. We want you to laugh, hang out, meet other collectors, and hopefully leave with something you love.
Expect affordable starts, giveaways, mystery items, and plenty of new finds. Whether you’re chasing a grail or picking up your first squishy, we’re glad you’re here.
Thanks for spending time with our family. We can’t wait to meet yours!
Follow us on WhatnotFor Whatnot orders
The Pop Finds LI Promise
You picked it. We make sure that’s what you get.
Every order is matched to your exact picks and checked before we pack it. If we make a mistake with your order, message us through Whatnot. We’ll make it right.
For an order placed on this website, contact us here.